Technology Upgrade
Upgrade Date: UPGRADE COMPLETE MAY 1.
HomeBanking & Mobile Banking
To login, please type in your username and password.
You will be required to authenticate your account. A new HomeBanking agreement will display. Please review the Agreement. At the
bottom, you will see an “Accept” button, then follow the prompts going forward.
Mastercard payments
There is a delay in posting Mastercard payments. The Credit Union is currently working to resolve the issue.
Account Changes
Some information has changed in your accounts. Your member number is still the same but Suffix numbers have changed. Nicknames for accounts will remain unchanged.
You will see the original suffix in the description of your accounts.
Mobile Banking Users:
Your Account numbers will display with your member number followed by your NEW suffix. For example, your Share Savings Account may display like this: XXXXX123-0.
Your Draft Checking Account may display like this: XXXXXX123 - 71
HomeBanking Users:
Your Account numbers will display with your member number followed by your NEW suffix. For example, your Share Savings Account may display like this: XXXXX123 - 0.
Your Draft Checking Account may display like this: XXXXXX123 – 71.
Deposit a Check (Remote Deposit)
Remote Deposit is available now.
Tele Teller Instructions
To access Tele Teller dial (310) 782-3937. Enter the Access Code 172 #. Please listen to the instructions and follow the prompts. NOTE: All users (Post Upgrade) will be required to enter the last four digits of their Social Security number to create a new PIN number.
1. Enter your member number.
2. For your PIN, enter the last four digits of your Social Security number.
3. You will be prompted to create a new PIN.
4. You will have access to your accounts after creating your new PIN.
Money Markets
Money Market Accounts now display under checking account.
For iPhone and iPad users:
*You must delete the old app and reinstall the new one from the App Store.
To ensure your software is up to date, tap the Settings icon, select General, and then select Software Update.
Please complete any updates required for your device.
Please manually type in your Username and Password. Do not use autofilled credentials.
If you do not remember your password, please try the Forgot User ID or Password function to reset your password or retrieve your user ID. If you require assistance, please contact us through our online Chat Support or call the Credit Union at 866-618-9111 Monday - Thursday 09:30 am - 05:30 pm, Friday 09:30 am - 06:00 pm.
Frequently Asked Questions
Will the credit union be open during the time of the Technology Upgrade?
Yes, the branch will be open during regular business hours.
Will account holders be able to utilize the Mobile App?
No. Mobile Banking is unavailable from April 30 at 3 p.m. until May 1at 12 p.m.
Will members be able to access their accounts during the upgrade?
Account holders can use their accounts. However, Mobile Banking and HomeBanking is unavailable April 30 at 3 p.m. until May 1at 12 p.m.
Will account holders be able to access ATMs during this time of the upgrade?
Yes. The withdrawal limit will be $510 from Wednesday, April 30 at 3:00 pm until Thursday, May 1 at 12 p.m.
Will account holders need to re-enter their Bill Payees when the conversion is completed?
No, the Bill Payees will transfer from the old system to the new one.
If an account holder's bill pay is scheduled during the time of the Technology Upgrade, will it still be scheduled and sent out?
No, it will not go out. The member will have to pay their bill manually.
If account holders are not able to utilize bill pay to pay their loan through your financial institution, what are alternative options for members to make a payment?
Members must schedule payments in advance of the conversion date. During the conversion, members can pay their bills through their vendor's website or mail a check prior to the due date.
Will account holders be waived a late fee if they are unable to pay their loan payments during the time of the Technology Upgrade?
No, they will not be waived for any late fees.