Technology Upgrade
Upgrade Date: April 30 at 3:00 pm until May 1 at 12:00 Pm.
Will Mobile Banking Change?
Yes. Users must delete the old app* and download the new one from their app provider after approximately 11 a.m. Thursday, May 1st. Biometrics, i.e., Face ID and Thumbprint ID will not be enabled and must be set up again after the conversion on May 1.
To re-enable Biometrics, follow these steps:
User must log in with their User Name and Password.
Tap the menu icon on the bottom right of the screen.
Under the heading “HELPFUL LINKS” tap Biometrics.
Select “Setup New Authentication” and follow the prompts.
Helpful tips:
*You may be able to refresh the old app on your device. If you are unable to refresh your current app or log in to Torrance Community CU mobile banking app with your User Name and Password, please delete the app and reinstall again from the Apple Store, or Google Play.
If you do not remember your password, please try the Forgot User ID or Password function to reset your password or retrieve your user ID. If you require assistance, please contact us through our online Chat Support or call the Credit Union at 866-618-9111 Monday - Thursday 09:30 am - 05:30 pm, Friday 09:30 am - 06:00 pm.
Frequently Asked Questions
Will the credit union be open during the time of the Technology Upgrade?
Yes, the branch will be open during regular business hours.
Will account holders be able to utilize the Mobile App?
No. Mobile Banking is unavailable from April 30 at 3 p.m. until May 1at 12 p.m.
Will members be able to access their accounts during the upgrade?
Account holders can use their accounts. However, Mobile Banking and HomeBanking is unavailable April 30 at 3 p.m. until May 1at 12 p.m.
Will account holders be able to access ATMs during this time of the upgrade?
Yes. The withdrawal limit will be $510 from Wednesday, April 30 at 3:00 pm until Thursday, May 1 at 12 p.m.
Will account holders need to re-enter their Bill Payees when the conversion is completed?
No, the Bill Payees will transfer from the old system to the new one.
If an account holder's bill pay is scheduled during the time of the Technology Upgrade, will it still be scheduled and sent out?
No, it will not go out. The member will have to pay their bill manually.
If account holders are not able to utilize bill pay to pay their loan through your financial institution, what are alternative options for members to make a payment?
Members must schedule payments in advance of the conversion date. During the conversion, members can pay their bills through their vendor's website or mail a check prior to the due date.
Will account holders be waived a late fee if they are unable to pay their loan payments during the time of the Technology Upgrade?
No, they will not be waived for any late fees.