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HomeBanking

 



 

 


TCCU Information

Torrance Community Credit Union

2377 Crenshaw Blvd.
Suite 150
Torrance, CA 90501
(310) 618-9111  

Hours

M-TH 9:30 - 5:30 p.m.
F 9:30 - 6 p.m.

Routing Number 322283152

Tele-Teller
(310) 782-3937
toll free (866) 782-3937

Secure Messaging Link 
Send a Secure Message

email@torranceccu.org
Send a Regular Email


Online
BillPay PLUS
Help Desk
(855) 545-6231

MasterCard
EZCard info.com
(866) 604-0380

24-hour Mortgage Loans
(877) 899-8965

CU Service Center

(866) 692-8669

TCCU After Hours
(310) 618-9111 option 6

 

Report Lost Or Stolen:

MasterCard
1.800.543.5073

 Visa Debit Card
1.800.754.4128 

 

 

   

 

HomeBanking Troubleshooting

(Under Construction) We are working on creating easier navigation for finding the help you need. Thank you for your patience!

HomeBanking
New User Instructions
Security Token 
Locked Out
Gmail 


Mobile Banking
Mobile Baking Set up Instructions
Deposzip 
Mobile Banking Trouble Shooting Tips

BillPay PLUS
Call 855-545-6231 for technical support. Call the Credit Union for account information 310-618-9111. 



How To Access HomeBanking For the First Time

Click here for a PDF to print instructions

New Users
1. Call Member Services to obtain a PIN (Personal Identification Number). 310.618.9111. (The HomeBanking PIN is not the same as your ATM or Debit card PIN).

2. Verify your email address with Member Service Representative.

3.Click on the HomeBanking icon above. The HomeBanking login page will open in a new window.

Be sure to disable your pop-up blockers. In Internet Explorer, click "Tools" on the menu bar then pop-up blocker menu will display. Confirm that the pop-up blockers are disabled.

4. Enter Your Account Number, and your PIN in the space provided. (You will be provided a Security Token after completing further steps).

5. Click Login.

6. Complete all 5 Security Questions.

7. Click "Save Answers", then click "Continue". Your account information will display.

8. You will then be sent a Security Token to the email address we have on file. The Security Token is a two-word phrase with no space between the two word and is case sensitive. For example: SecurityToken

9. Use your Account Number, PIN, and Security Token for future logins.

You will use the same Security Token for 6 months or 250 logins. You will automatically be emailed a new token when current token expires. Your PIN will not change unless you change it.

Internet Explorer is the recommended browser.

*Note:  If you do not receive your token within 10 minutes after completing your security answers, please contact the Credit Union to confirm your email address.


Security Token
Forgot Security Token - Click here to request a new token
Security Tokens are Part of Multi-Factor Authentication. In other words, it's an additional layer of security required to protect your accounts. The tokens are case sensitive and must be entered exactly as they are shown in your email.  

Locked Out
You will be automatically locked out after too many failed login attempts. Click below to unlock your account. You will be required to answer security questions.
Account Lockout Reset  

Gmail
Some Gmail users are receiving their security tokens in their Spam folders. Search your email for CU38 @ intech-inc. com. 

Mobile Banking Tips
Your Mobile Banking PIN is the same as your HomeBanking PIN. Neither of these is the same PIN as your Debit card, unless you have manually set it up to be so. You can set your Secret Code in Mobile Banking to be the same as your Security Token.  If your PIN or your Secret Code, changes you may need to clear the history and clear the cookies and data in your mobile device. Please refer to your device manual for instructions for accessing these functions. 



You can also access your account by telephone 24/7 by calling our TeleTeller line at 310.782.3937 or toll free at 866.782.3937. You will only need your account number and PIN.

Attention QuickBooks Users

Currently, our Home Banking exporting feature is not compatible with Quickbooks 2005. This is due to a licensing issue. However, Home Banking is compatible with all versions of Microsoft Money, and all prior versions of QuickBooks.


Click here for more information about Microsoft Money.


Having Trouble with Home Banking?


Browser Requirements:


To protect the security of your personal and financial information, you must use a browser capable of 128-bit encryption.


For Mac Users:

If you are using Mac OS X (10), we suggest that you use the browser Firefox. FireFox is available for free at mozilla.org.

If you are not using Mac OS X (10), we suggest that you use the latest Version of Netscape. Netscape is available for free at netscape.com.

If you need further assistance, please contact Nancy at 310- 618-9111 Ext. 38 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


For PC Users:

Because of its security features, capabilities and ease of use, we recommend using the most recent version of Microsoft Internet Explorer. If you do not have Internet Explorer, you can download it for free from Microsoft.com.

Regardless of which browser you use, the following settings must be configured by you:

Disabling Pop-up Blockers
Enable Javascript
Enable Session Cookies
Enable IFrame Support
Set the 'Save Secure Pages' Option



Disabling Pop-up Blockers


Your pop-up blocker must be turned off in order for you to be able to access Home Banking.


Pop-up blockers differ on every computer. We cannot tell you exactly how to disable your pop-up blocker, since it's different of every computer.


However, most computers will allow you to bypass the pop-up blocker by simply holding down the shift key or the control key located on your computer.


Depending on your computer, please hold down the Shift key (or Control key) while selecting Home Banking. Once you have reached the Home Banking sign on page, you may release the key.



Enable Javascript


To enable Javascript in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:


Click the Security tab on the Internet Properties window, select the Internet icon, and click the Custom Level button:


Scroll down to the Scripting section and click the Enable button ON under the Active Scripting category.


Close all open Dialogs by clicking their OK button.



Enable Session Cookies


To enable Sessions in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:


Click the Privacy tab on the Internet Properties window and click the Advanced button:


Click both the Override automatic cookie handling and Always allow session cookies checkboxes ON (checked).


Close all open Dialogs by clicking their OK button.



Enable IFrame Support


IFrames are web page components that allow us to display information you request without reloading the entire web page. This greatly speeds up your access to information you request about your accounts.


To enable IFrames in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:


Click the Security tab on the Internet Properties window, select the Internet icon, and click the Custom Level button:


Scroll down to the Miscellaneous section, find the Launching programs and files in an IFrame entry and click the Enable button ON.


Close all open Dialogs by clicking their OK button.



Setting the 'Save Secure Pages' Option


In order to be able to export files from our secure website to your computer, you must make sure the "Do not save encrypted pages to disk" checkbox on the Advanced tab on your browser's Internet Options sheet is NOT checked.


To enable saving secure pages in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:


On the Advanced tab, scroll down to the Security heading and make sure the "Do not save encrypted pages to disk" checkbox is OFF (not checked).


Close all open Dialogs by clicking their OK button.


If you need further assistance, please call 310-618-9111.


 

 

 

 

 

Copyright © 2014 Torrance Community Credit Union. All Rights Reserved.