To assure the continued privacy and confidentiality of your personal financial information, your credit union observes these practices and procedures:
Information We Collect About You
When you visit torranceccu.org, you may be asked to provide personal information about yourself (“Personal Information”), including but not limited to the following:
Your first and last name;
A home or physical address (including street name or name of a city or town);
An e-mail address;
A telephone number;
Date of Birth;
Your account number;
A tax identification number; and
Any other identifier that permits physical or online contact with you.
In addition, we may collect and store the following information about your visit: the IP address from which you access our Site; the type of browser and operating system used to access our Site; the date and time you access our Site; the Internet address of the site from which you linked directly to our Site; and the pages you visit and the information you request.
Torrance Community Credit Union Does Not Sell Your Personal Information
Cookies and "Do Not Track" Mechanisms
You may elect to set your web browser to inform you when cookies are set, prevent them from being set, or enable your web browser's “Do Not Track” signal or similar mechanism. However, if you elect to prevent cookies from being set, HomeBanking will require device authorization every time you log in. We recommend only authorizing personal (non-public) devices. Do not share your PIN, login ID, or passwords with anyone.
Controls and Alerts Applications
The Controls & Alerts App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End-Users can change their location permissions at any time in their device settings.
Categories of Third Parties with Whom Torrance Community Credit Union May Share Information
We disclose personal information with third parties only as permitted by law in connection with the administration, processing, or servicing of accounts. We do not disclose personal information to third parties or make available any personal information about your online activities over time and across different websites when you use our Site.
Protecting Your Information, Confidentiality, and Security
Torrance Community Credit Union is committed to protecting your personal information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.
Making Sure Your Information is Accurate
If you are a HomeBanking user, you may review and maintain your information by logging on to HomeBanking and selecting the Address/Email Changes Icon. Otherwise, changes to your account must be made in writing and faxed to us at (310) 782-1732, or toll-free at (866) 782-1732, or by uploading your signed request in HomeBanking under eServices, Member Documents, or visit the branch in person. You can also request your information by calling us 1 (310) 618-9111 or toll-free at 1 (866) 618-9111 or write to us at Torrance Community Credit Union, P.O. Box 4327, Torrance, CA 90510-4327, or by visiting the Branch at 1511 Cravens Avenue, Torrance CA 90501. You must have a password on your account to perform telephone transactions or to receive account information over the phone.
Children’s Online Privacy Protection Act (“COPPA”) Disclosure
The Children’s Online Privacy Protection Act of 1998 (“COPPA”) restricts the collection, use, or disclosure of Personal Information from and about children under the age of 13 on the internet. Torrance Community Credit Union is committed to protecting the online privacy of the children who visit our Site and complying with COPPA.
In general, our Site is not directed to children under the age of 13 and we request that children under the age of 13 not provide Personal Information through the Site. We do, however, make accessible KirbyKangaroo.com for children 13 and under, and ClaimYourYouth.com for children under 18. Please review each of these website’s privacy policies for information regarding COPPA compliance.
We may collect information on domain names, dates and times of visits, and the number of page views. This information contains no Personal Information and will only be used to continue to improve the overall value of our Site. We do not knowingly collect, use, or disclose Personal Information from children under 13 on the internet without prior parental consent. Visit the Federal Trade Commission website for more information about COPPA.
Updates to this Policy
This Policy is subject to change at any time. Please review it periodically for revisions. Your use of the Site following these changes means that you accept the revised Policy. Last updated December 11, 2019.
If you have any questions regarding this Policy please call us 1 (310) 618-9111 or toll-free at 1 (866) 618-9111, or write to us at:
Torrance Community Credit Union
P.O. Box 4327
Torrance, CA 90510-4327