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TCCU Information

Torrance Community Credit Union

2377 Crenshaw Blvd.
Suite 150
Torrance, CA 90501
(310) 618-9111  

Hours

M-TH 9:30 - 5:30 p.m.
F 9:30 - 6 p.m.

Routing Number 322283152

Tele-Teller
(310) 782-3937
toll free (866) 782-3937

Secure Messaging Link 
Send a Secure Message

email@torranceccu.org
Send a Regular Email


Online
BillPay PLUS
Help Desk
(855) 545-6231

MasterCard
EZCard info.com
(866) 604-0380

24-hour Mortgage Loans
(877) 899-8965

CU Service Center

(866) 692-8669

TCCU After Hours
(310) 618-9111 option 6

 

Report Lost Or Stolen:

MasterCard
1.800.543.5073

 Visa Debit Card
1.800.754.4128 

 

 

   

 

Systems Status

 

 


Current Systems Status

This page displays most current status of various TCCU online and electronic systems. If there is a service disruption, you can check here for an estimated time when service should resume if available. Should there be a disruption of service at the credit union, here you will find information and instructions.

Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to report any error not listed here.

Below is a list of current systems and working status.





HomeBanking


NEW 3/24/14 - When making a transfer between accounts in HomeBanking, you may receive an error message that "An error has occurred while attempting to process your request." Please click on you "transfer from" account to confirm of the transfer was made; in most cases the transfer has completed. The issue is being addressed. 

NEW - (Ongoing) When you receive a new Security Token, please update or overwrite any bookmarks or saved website pages to you HomeBanking Login or your new Token will return the error message: "Security Token did not validate. The token is case sensitive. Be sure to check your caps lock." 

NE
W 1/16/14 - DeposZip remote deposit function in HomeBanking had experienced issues when Java issued an update. The problem has been resolved. Users will be able to access Remote Deposit normally now.


NEW 10/23/13
Members using Windows Smartphones OS 8.0 or higher can now access Remote Deposit (DeposZip)! The app is now available for download at the Windows Store. While members cannot download the TCCU App on Windows based Smartphones yet, they can still access mobile banking the old way by bookmarking this website on their phones.

 https://hb2.intech-inc.com/cu38mb



MasterCard EZCard Info

3/25/14 - Functioning Normally



BillPay PLUS

RESOLVED NEW 7/16/13 - Some users are reporting intermittent downtime.  Users may experience different screen messages all indicative of a website connectivity issue.  Users can try closing the browser, clearing cache, and then logging in again to see if the connection is restored.

(UPDATED see above) 6/21/13 - The bill pay website will be down for maintenance between 11:00PM EST on Friday, July 12th through 7:30AM EST on Monday, July 15th. If you still experience bill pay website issues after this timeframe, please call the phone number listed for bill pay related questions.

So Cal Edison - eBill is  SUSPENDED. So Cal Edison requires an Access code which is available in image format.  That is currently not supported by our system, however a resolution in process. No ETA (6/05/13)

BillPay PLUS - Please obtain and record your payment confirmation numbers.

RESOLVED 6/10 (6/10/13) - BillPay PLUS - Currently, Scheduled Payments are not displaying in the calendar section. Technicians are working to resolve the problem. If you wish to verify your payments, please call BillPay PLUS Support at 855-545-6231.

Completed (6/10/13) We are in testing mode to deliver you a new Guaranteed Payment model of your online Bill Pay system. Soon, you will be able to schedule next-day payments. Payments will be deducted from your account on the same day the payment is made for electronic payments.  You are not required to do anything. When testing is complete, your Bill Pay will convert to the upgraded program seamlessly. Scheduled payments will continue to process normally. From conversion day forward,  you will be able to schedule next-day payments  to your payees that accept electronic payments. We will inform you when the transition will take place.


Money Desktop

RESOLVED NEW - 6/24/13 - New Version for MD is updating. Access will be limited for 72 hours. 
Preferred Browsers - Internet Explorer 9 and Google Chrome



TeleTeller

6/26/13 - Functioning normally



ATMs

6/26/13 - All functioning normally



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