Current Systems Status

This page displays most current status of various TCCU online and electronic systems. If there is a service disruption, you can check here for an estimated time when service should resume if available. Should there be a disruption of service at the credit union, here you will find information and instructions.

Please send us a secure email to report any error not listed here.

Below is a list of current systems and working status.

 

 

 


HomeBanking and Mobile Banking

 

RESOLVED 5/26/17 - Some members are not receiving their Authorization Codes by email. Please select the Text option when authorizing your device for HomeBanking. No ETA on resolution yet.

RESOLVED 5/12/17 (4:15 pm)- HomeBanking and Mobile Banking are temporarily unavailable. IT is working to resolve the issue.


RESOLVED 12/08/16
- HomeBanking and Mobile Banking are currently experiencing intermittent technical problems. IT is working to resolve the issues as soon a possible.  

RESOLVED 9/23/16 - Intuit products such as Quicken and Mint are now connecting normally in HomeBanking. 

NEW 2/29/16 - New server address is not updated at Intuit for those using Quicken. We are currently working to resolve this issue. No ETA on resolution. 

***You may import your transactions into quicken. Here are the steps: 1) export your transactions from HomeBanking into an Excel file. 2) Save as CSV. Comma delimited. Save it anywhere you like. I prefer the desktop to make it easy to find.  3) From your Quicken account, click import, then browse. Find the file you saved as CSV then follow the prompts. 

RESOLVED 11/03/15 - E Statements are now opening correctly. 

NEW 11/03/15 - E Statements are not opening correctly. IT is working to resolve the issue. 

RESOLVED 10/07/15 - iPhone APP UPGRADE IS NOW AVAILABLE!
NEW 09/21/15 -
iPhone - With iPhone iOS 9 update, TCCU Mobile Banking App requires an update. No ETA on App update yet.  iPhone Mobile Banking Users are encouraged to use Safari to navigate to the website HomeBanking login screen.

08/20/15 (9:00 a.m. PT) RESOLVED 08/21/15 - HomeBanking and Mobile Banking are currently offline. IT is working to resolve the issue. Updates will be posted when available.

04/10/15 - RESOLVED 04/21/15 - DeposZip Updates are available for both Droid and iPhone Apps. 

Currently, the Samsung S5 is not compatible with TCCU Mobile Banking. Actually, the Mobile Banking App is not compatible with the S5. However, an updated App is in line for production in Google Play. Please be patient, while we await the launch. 

NEW 04/02/15 - iPad Mobile Banking Users: Please un-select "For iPad Only" when searching for TCCU Mobile Banking App in the App Store. The iPhone App works for both iPhone and iPads.

12/15/14 - Security Tokens are not generating automatically. Please contact Nancy Whitehead-Smith to receive a new security token. 310-618-9111. 

7/16/14 - Link in HomeBanking to apply online for loans has been updated. 

3/24/14 - When making a transfer between accounts in HomeBanking, you may receive an error message that "An error has occurred while attempting to process your request." Please click on you "transfer from" account to confirm of the transfer was made; in most cases the transfer has completed. The issue is being addressed. 

NEW - (Ongoing) When you receive a new Security Token, please update or overwrite any bookmarks or saved website pages to you HomeBanking Login or your new Token will return the error message: "Security Token did not validate. The token is case sensitive. Be sure to check your caps lock." 

1/16/14 - DeposZip remote deposit function in HomeBanking had experienced issues when Java issued an update. The problem has been resolved. Users will now be able to access Remote Deposit normally.


10/23/13
Members using Windows Smartphones OS 8.0 or higher can now access Remote Deposit (DeposZip)! The app is now available for download at the Windows Store. While Windows Phone users cannot download the TCCU App on Windows based Smartphones yet, they can still access mobile banking by bookmarking this website on their phones. MobileBanking set-up in HomeBanking is required first, before using the Mobile Banking link.

https://hb2.intech-inc.com/cu38mb

 


MasterCard EZCard Info

NEW! 08/24/15  - MasterCard EZCard Info (Online Account Management Access)  has been updated with new features, easier navigation and a fresh new look! Click "MasterCard"  on the HomeBanking Login feature on the Home page! Sign in or enroll! 

3/25/14 - Functioning Normally

 


BillPay PLUS

RESOLVED NEW 7/16/13 - Some users are reporting intermittent downtime.  Users may experience different screen messages all indicative of a website connectivity issue.  Users can try closing the browser, clearing cache, and then logging in again to see if the connection is restored.

(UPDATED see above) 6/21/13 - The bill pay website will be down for maintenance between 11:00 PM EST on Friday, July 12th through 7:30 AM EST on Monday, July 15th. If you still experience bill pay website issues after this time frame, please call the phone number listed for bill pay related questions.

So Cal Edison - eBill is  SUSPENDED. So Cal Edison requires an Access code which is available in image format.  That is currently not supported by our system, however a resolution in process. No ETA (6/05/13)

BillPay PLUS - Please obtain and record your payment confirmation numbers.

RESOLVED 6/10 (6/10/13) - BillPay PLUS - Currently, Scheduled Payments are not displaying in the calendar section. Technicians are working to resolve the problem. If you wish to verify your payments, please call BillPay PLUS Support at 855-545-6231.

Completed (6/10/13) We are in testing mode to deliver you a new Guaranteed Payment model of your online Bill Pay system. Soon, you will be able to schedule next-day payments. Payments will be deducted from your account on the same day the payment is made for electronic payments.  You are not required to do anything. When testing is complete, your Bill Pay will convert to the upgraded program seamlessly. Scheduled payments will continue to process normally. From conversion day forward,  you will be able to schedule next-day payments  to your payees that accept electronic payments. We will inform you when the transition will take place.


Money Desktop

RESOLVED NEW - 6/24/13 - New Version for MD is updating. Access will be limited for 72 hours. 
Preferred Browsers - Internet Explorer 9 and Google Chrome

 


TeleTeller

03/25/16 - Tele Teller will be unavailable between Noon and 9 p.m. Friday, March 25th for relocation.
6/26/13
- Functioning normally

 


ATMs

6/26/13 - All functioning normally

 


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