HomeBanking Troubleshooting 

 

First-time users: Log in using your Account Number, and PIN you were given when you opened your account.

  • If you don't have a PIN, please contact Member Services at (310) 618-9111 to obtain a PIN.
  • Make sure you have an email address on file with the credit union.
  • Having a cell phone number on your account  will simplify Account Authorization by using text to receive your Authorization Code.

*Additional tips: Chrome generally does not delete the cookie placed in the browser which allows for permanent authorization. 
Internet Explorer's Privacy settings may need to be adjusted to allow for permanent authorization.

Note: We recommend only permanently authorizing personal computers or devices.

 

Mobile Banking:

You must Download the TCCU Mobile Banking App from the appropriate app store for iPhone, iPad, or Droid OS devices.

User ID, Password, and Secret Code required.

To create a Secret Code:

1. Login to HomeBanking and click on the Mobile Banking Icon.

2. Click on Enable Access

3. Click on Change Settings.

4. Delete the dots in the Secret Code field and create a secret code following the guidelines.

5. Click Save. No you are ready to use Mobile Banking

TIP - If you change your Secret Code, you may need to clear the history and clear the cookies and data in your mobile device. Please refer to your device manual for instructions for accessing these functions.

 See How-to Videos

 

Print Mobile Baking Set up Instructions 


HomeBanking

More New User Instructions
Locked Out
Gmail 


Mobile Banking

 

DeposZip/ Remote Deposit

DeposZip 

Mobile Banking Trouble Shooting Tips 


BillPay PLUS

Call 855-545-6231 for technical support. Call the Credit Union for account information 310-618-9111. Or, within BillPay click on the "Chat" option and text with a BillPay PLUS support specialist. You can still receive HomeBanking tech support after hours from our call center. Call the Credit Union then wait for the option to speak with a representative. 


NEW USER INSTRUCTIONS
How To Access HomeBanking For the First Time

*You must have an email address on file to use HomeBanking

New Users
1. Call Member Services to obtain a PIN (Personal Identification Number). 310.618.9111. (The HomeBanking PIN is not the same as your ATM or Debit card PIN).
2. Verify your email address with Member Service Representative.
3. Navigate to the HomeBanking login field above. 
4. Enter Your Account Number, and your PIN in the space provided. Click Login and you will be guided through creating your Username, Password, and PC Authorization.
5. Use your Username and Password for further logins.
6. Mobile Banking Login will automatically change to User ID and Password and Secret Code. Your Secret Code will remain the same.

Be sure to disable your pop-up blockers. In Internet Explorer, click "Tools" on the menu bar then pop-up blocker menu will display. Confirm that the pop-up blockers are disabled.

  

Locked Out
You will be automatically locked out after too many failed login attempts. Click below to unlock your account. You will be required to answer security questions.
Account Lockout Reset    

Gmail
Some Gmail users are receiving their security tokens in their Spam folders. Search your email for CU38 @ intech-inc. com. 

 

DeposZip
Remote Deposit Reminder: Download the DeposZip App for your Droid OS or iPhone from the App Store or Google Play. The app needs to be downloaded to you device, however you will not be able to make a deposit through the App alone. Logging in to the TCCU Mobile Banking App first is necessary to use remote deposit.  

There are many 'help' option within the application. Click on the question marks to see more about the function you are questioning. 

 

Teleteller
You can also access your account by telephone 24/7 by calling our TeleTeller line at 310.782.3937 or toll free at 866.782.3937. You will only need your account number and PIN.

Attention Quicken Users

Quicken in Now Compatible with HomeBanking.

 


 

Browser Requirements:

 

To protect the security of your personal and financial information, you must use a browser capable of 128-bit encryption.

 

For Mac Users:

If you are using Mac OS X (10), we suggest that you use the browser Firefox. FireFox is available for free at mozilla.org.

If you need further assistance, please contact Nancy at 310- 618-9111 Ext. 38 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

For PC Users:

Because of its security features, capabilities and ease of use, we recommend using the most recent version of Microsoft Internet Explorer. If you do not have Internet Explorer, you can download it for free from Microsoft.com.

Regardless of which browser you use, the following settings must be configured by you:

Disabling Pop-up Blockers
Enable Javascript
Enable Session Cookies
Enable IFrame Support
Set the 'Save Secure Pages' Option

 

 

Disabling Pop-up Blockers


Your pop-up blocker must be turned off in order for you to be able to access Home Banking. Pop-up blockers differ on every computer. We cannot tell you exactly how to disable your pop-up blocker, since it's different of every computer. However, most computers will allow you to bypass the pop-up blocker by simply holding down the shift key or the control key located on your computer. Depending on your computer, please hold down the Shift key (or Control key) while selecting Home Banking. Once you have reached the Home Banking sign on page, you may release the key.

 

 

Enable Javascript


To enable Javascript in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Security tab on the Internet Properties window, select the Internet icon, and click the Custom Level button:

Scroll down to the Scripting section and click the Enable button ON under the Active Scripting category.

Close all open Dialogs by clicking their OK button.

 

 

Enable Session Cookies


To enable Sessions in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Privacy tab on the Internet Properties window and click the Advanced button:

Click both the Override automatic cookie handling and Always allow session cookies checkboxes ON (checked).

Close all open Dialogs by clicking their OK button.

 

 

Enable IFrame Support


IFrames are web page components that allow us to display information you request without reloading the entire web page. This greatly speeds up your access to information you request about your accounts. To enable IFrames in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Security tab on the Internet Properties window, select the Internet icon, and click the Custom Level button:

Scroll down to the Miscellaneous section, find the Launching programs and files in an IFrame entry and click the Enable button ON.

Close all open Dialogs by clicking their OK button.

 

 

Setting the 'Save Secure Pages' Option


In order to be able to export files from our secure website to your computer, you must make sure the "Do not save encrypted pages to disk" checkbox on the Advanced tab on your browser's Internet Options sheet is NOT checked. To enable saving secure pages in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

On the Advanced tab, scroll down to the Security heading and make sure the "Do not save encrypted pages to disk" checkbox is OFF (not checked).

Close all open Dialogs by clicking their OK button.

If you need further assistance, please call 310-618-9111.

 https://www.mytccu.org