HomeBanking Troubleshooting
BillPay PLUS One Click
HomeBanking Browser Requirements

  

HomeBanking First-time users: Log in using your Account Number, and PIN you were given when you opened your account.

1. Call Member Services to obtain a PIN (Personal Identification Number). 310-618-9111. (The HomeBanking PIN is not the same as your ATM or Debit card PIN).
2. Verify your email address with Member Service Representative.
3. Navigate to the HomeBanking login field. 
4. Enter Your Account Number, and your PIN in the space provided. Click Login and you will be guided through creating your Username, Password, and PC Authorization.
5. Use your Username and Password for further logins

*Additional tips: Chrome generally does not delete the cookie placed in the browser which allows for permanent authorization. 
Internet Explorer's Privacy settings may need to be adjusted to allow for permanent authorization.

Note: We recommend only permanently authorizing personal computers or devices.

Troubleshooting

Common Problems

I keep getting an Authorization Code email

If you have any  accounting programs like Quicken, Quick books, or Mint, your account will be periodically "pinged" which will trigger the Authorization emails. If you don't have any programs of that type, we recommend changing your password. 

Why do I have to Authorize my computer every time I log in to HomeBanking?

If you have selected one-time use upon authorization set up, you will need to authorize your computer every time. If you select Permanent use, a cookie will be placed on your machine so that HomeBanking will "recognize" your computer. If you still have to authorize your machine after selecting permanent use, your browser setting may be set to delete the cookies after a certain amount of time. For most users, Google Chrome works best for permanently authorizing your machine. We recommend only permanently authorizing computers or devices that are for personal use.

Other Issues

 I'm locked out

Click on the Lockout Reset. link on the login panel. Answer account-specific questions to regain access to your account. Please call the Credit Union if you are still unable to log in (310) 618-9111.

I Forgot my Username or Password

Click on the Forgot Username/ Password link on the login panel. You will be asked account-specific information to regain access to your account.  If you are still  unable to log in, please call us at (310) 618-9111. 


BillPay Plus OneClick

Call 855-545-6231 for technical support. Call the Credit Union for account information 310-618-9111. Or, within BillPay click on the "Chat" option and text with a BillPay PLUS support specialist. You can still receive HomeBanking tech support after hours from our call center. Call the Credit Union then wait for the option to speak with a representative. 


 MORE NEW-USER INSTRUCTIONS

Disable your pop-up blockers. 

In Internet Explorer, click "Tools" on the menu bar then pop-up blocker menu will display. Confirm that the pop-up blockers are disabled.

  

 Locked Out
You will be automatically locked out after too many failed login attempts. Click below to unlock your account. You will be required to answer security questions.
Account Lockout Reset

Teleteller

Access your account by telephone 24/7 by calling our Teleteller line at 310.782.3937 or toll free at 866.782.3937. You will only need your account number and PIN.

Disabling Pop-up Blockers


Your pop-up blocker must be turned off in order for you to be able to access Home Banking. Pop-up blockers differ on every computer. We cannot tell you exactly how to disable your pop-up blocker, since it's different on every browser. However, most computers will allow you to bypass the pop-up blocker by simply holding down the shift key or the control key located on your computer. Depending on your computer, please hold down the Shift key (or Control key) while selecting Home Banking. Once you have reached the Home Banking sign on page, you may release the key.

Enable Session Cookies


To enable Sessions in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

Click the Privacy tab on the Internet Properties window and click the Advanced button:

Click both the Override automatic cookie handling and Always allow session cookies check boxes ON (checked).

Close all open Dialogs by clicking their OK button.

Setting the 'Save Secure Pages' Option


To export files from our secure website to your computer, you must make sure the "Do not save encrypted pages to disk" checkbox on the Advanced tab on your browser's Internet Options sheet is NOT checked. To enable saving secure pages in Internet Explorer, open a new browser window, click on the Tools Menu and select the Internet Options item:

On the Advanced tab, scroll down to the Security heading and make sure the "Do not save encrypted pages to disk" checkbox is OFF (not checked).

Close all open Dialogs by clicking their OK button.

If you need further assistance, please call 310-618-9111.