Home & Mobile Banking


HomeBanking HIGHLIGHT

New Mobile Banking App is Here!

Search for “Torrance Community CU” in your app provider store.

The new app is available to download to your Apple or Android device now.HomeBanking and Mobile Banking now share the same login credentials. Click the appropriate link below from your mobile device. Please see the quick tutorials for registering on an Apple or Android device if you have not registered for HomeBanking or Mobile Banking. How to Register On an iPhone or How to Register on an Android OS

Google Play for Android Devices

App Store for Apple Devices

Our new Mobile Banking platform features the added financial tools you’ve been waiting for:

• NEW Pay My Loan – pay your loan from an outside source.

• NEW Statements, Notices, and Tax Forms

• BillPay, Transfer funds, Remote Deposit, Mastercard eZCard, Alerts, and more!

---------------------------------------------------------------------------------------------------------------------------

Two Ways to Access Your Accounts

Now, you only need one Username and one Password to access both platforms!

HomeBanking - Account access by logging in through the TCCU website: www.torranceccu.org

Mobile Banking - Account access through our Torrance CCU Mobile app on your mobile device: Apple App Store or Google Play

----------------------------------------------------------------------------------------------------------------------------

To help simplify your registration process, we have outlined several scenarios for current and future mobile banking users.

I Currently Use HomeBanking OR Have Used HomeBanking in the Past

...But I DON’T remember my User ID or password

You can use the Forgot User ID/Password feature on either HomeBanking or Mobile Banking login screen. You will receive your username by text or email. You can also reset your password. You will be required to authorize your device by receiving an authorization code by email or text. Your User ID and password will access both HomeBanking and Mobile Banking app.

...And I DO remember my User ID or password

Your User ID and password will access both HomeBanking and Mobile Banking app.

You will still be required to authorize your device by receiving an authorization code by email or text.

I Currently Use ONLY the Mobile Banking App OR I’m NOT YET a User of Either HomeBanking OR Mobile Banking App

You will need to register in the new app. Tap the gold “Register” bar. You will need your account number, the last four digits of your social security number, your date of birth, and the numbers from the first line of your street address. For example, if your address is 1122 W 334th Street, you would enter “1122334.” From there, follow the prompts to create your username and password and authorize your device.

Your User ID and password will access both HomeBanking and the Mobile Banking app.

IMPORTANT NOTES

All Users - About Authorizing Your Device

You will be required to authorize your device with a code sent to you by text or email. To retrieve the code, navigate to your email or text messages without closing the Mobile Banking screen. Once you have acquired your code, come back to the Mobile Banking screen to enter the code. You will be required to authorize any new device you wish to use to access Mobile Banking.

User-Enabled Alerts

User-enabled alerts, like daily account balances, deposits, and others, will not update in the new app and can easily be set up manually in the new app.

If you receive this error message:

Signup Failed – Unable to Process sign up request. The account specified is already signed up.

If you received this message after attempting to register for Mobile Banking, you already have HomeBanking credentials. You can use the Forgot User ID/Password feature on the Mobile Banking login screen. Your username will be sent to you by text or email. You can also reset your password. Once you log in, you can manage your user ID under your profile if you wish to update it. Please see the important message below about authorizing your device.



BillPay PLUS

Pay your bills from the comfort of wherever you are, whether on your computer, tablet, iPad, or mobile phone. BillPay Plus features automatic payments, reminders, direct deposit payments, and more. Schedule your payments ahead of time, or sign up for eBills and get notified when they're due. Save time, save a stamp, and save the headache of paperwork. Simplify your life with BillPay Plus. Log in to HomeBanking to get started and click on the BillPay Plus icon. 

Torrance CCU Online Banking delivers:

  • Check your account balances, transfer funds between accounts, make loan payments, and more

  • Access your Mastercard

  • Easy online viewing of cleared checks

  • Debit card controls, set account alerts

  • Access to other eServices, such as BillPay, mobile banking, remote deposit, Mastercard, and eStatements

First-time users, enter the PIN you were issued upon account opening and your account number in the login fields and then follow the prompts. See troubleshooting for additional help and information. 

About Paper Check e-Deposit
(Remote Deposit)
Please endorse your checks with the following:

  • Sign the back

  • Write "For TCCU Mobile Deposit Only"

  • Include Account and Suffix

It is good practice to write "scanned" on the check after the deposit is accepted. Failing to write "For Mobile Deposit Only" will delay or prevent your deposit from processing.


HomeBanking Troubleshooting 

HomeBanking first-time users: Click here: Torrance Community FCU (mytccu.org)

  1. Click “Register”

  2. Enter your account number, your Social Security number, your date of birth, and all the numbers in the first line of your street address. For example, if you live at 1234 West 567th street, you would enter 1234567. Make sure you are using the email address we have on file.

  3. Click I am not a robot and complete the reCAPTCHA security question,

  4. Click Continue, and you will be guided through creating your username, password, and PC authorization

  5. Use your username and password for further logins

Additional tips: Chrome generally does not delete the cookie placed in the browser, which allows for persistent authorization. 

Note: We recommend only persistenlty authorizing personal computers or devices.


Common Problems

I keep getting an Authorization Code email

If you have any accounting programs like Quicken, Quick Books, or Mint, your account will be periodically "pinged," which will trigger the authorization emails. If you don't have any programs of that type, we recommend changing your password. 

Why do I have to Authorize my computer every time I log in to HomeBanking?

If you have selected one-time use upon authorization set up, you will need to authorize your computer every time. If you select permanent use, a cookie will be placed on your machine so that HomeBanking will "recognize" your computer. If you still have to authorize your machine after selecting permanent use, your browser setting may be set to delete the cookies after a certain amount of time. For most users, Google Chrome works best for permanently authorizing your machine. We recommend only permanently authorizing computers or devices that are for personal use.


Other Issues

I'm locked out

Click on the Lockout Reset link on the login panel. Answer account-specific questions to regain access to your account. Please call the credit union if you are still unable to log in at (310) 618-9111.

Disable your pop-up blockers. 

In Internet Explorer, click "Tools" on the menu bar, then the pop-up blocker menu will display. Confirm that the pop-up blockers are disabled.

Locked Out - You will be automatically locked out after too many failed login attempts. Click below to unlock your account. You will be required to answer security questions.

I Forgot my Username or Password

Click on the Forgot Username/Password link on the login panel. You will be asked account-specific information to regain access to your account. If you are still unable to log in, please call us at (310) 618-9111


BillPay Plus

Call (855) 545-6231 for technical supportCall the credit union for account information at (310) 618-9111. Or, within BillPay, click on the "Chat" option and text with a BillPay Plus support specialist. You can still receive HomeBanking tech support after hours from our call center. Call the credit union, then wait for the option to speak with a representative. 


TeleTeller

Access your account by telephone 24/7 by calling our TeleTeller line at (310) 782-3937 or toll-free at (866) 782-3937. You will only need your account number and PIN.


Mobile Deposit Information

Please endorse your mobile deposit checks with the following information:

  • Sign your name

  • Write "For TCCU Remote Deposit Only"

  • Include your account number and suffix

  • Keep the check till you are sure the check has been deposited

  • Write "Scanned" on your check after you receive a deposit confirmation email