Online Privacy Policy of Torrance Community Credit Union ("TCCU")

To assure the continued privacy and confidentiality of your personal financial information, your credit union observes these practices and procedures:

At Torrance Community Credit Union (“TCCU”, “the Credit Union”, “we”, “our”, “us”), we respect your right to privacy and understand the importance of maintaining the security of your personal information. This Online Privacy Policy only relates to the information we collect online through www.torranceccu.org (“Site”), www.mytccu.org,  HomeBanking, and the Torrance Community Credit Union Mobile Banking apps for both Apple® and Android platforms.

Information We Collect About You

When you visit torranceccu.org, you may be asked to provide personal information about yourself (“Personal Information”), including but not limited to the following:

  • Your first and last name;
  • A home or physical address (including street name or name of a city or town);
  • An e-mail address;
  • A telephone number;
  • Date of Birth;
  • Your account number;
  • A tax identification number; and
  • Any other identifier that permits physical or online contact with you.

In addition, we may collect and store the following information about your visit: the IP address from which you access our Site; the type of browser and operating system used to access our Site; the date and time you access our Site; the Internet address of the site from which you linked directly to our Site; and the pages you visit and the information you request.

Torrance Community Credit Union Does Not Sell Your Personal Information

We do not sell your personal information. Please see our complete Privacy Policy regarding sharing and limiting sharing of your information.

Cookies and “Do Not Track” Mechanisms

Torrance CCU will use a “cookie” in order to provide users with a personalized or improved service. A cookie is a small piece of data given to your browser by a website, which can later be retrieved. A cookie is a way for website to recognize whether you have visited the site before. The cookie can be read by the website that “set” the cookie. We use cookies for administrative purposes, such as an online banking session.

You may elect to set your web browser to inform you when cookies are set, prevent them from being set, or enable your web browser's “Do Not Track” signal or similar mechanism. However, if you elect to prevent cookies from being set, HomeBanking will require device authorization every time you log in. We recommend only authorizing personal (non-public) devices. Do not share your PIN, login ID, or passwords with anyone. 

Categories of Third Parties with Whom Torrance Community Credit Union May Share Information

We disclose personal information with third parties only as permitted by law in connection with the administration, processing or servicing of accounts. We do not disclose personal information to third-parties or make available any personal information about your online activities over time and across different web sites when you use our Site.

We will not share your personally identifiable information with third parties except as permitted by law to those third-party persons or entities that perform services for us on your behalf. This may include disclosure to a credit reporting agency or in response to a subpoena or other legal process; disclosure to protect against fraud, or as part of an audit or examination. See our Privacy Policy for a full explanation of when and how we share information with third parties. You may request to limit sharing of your information to third parties for marketing purposes by calling us at (310) 618-9111 ext. 38 and informing us of your preferences. You may also request limiting by writing us at Torrance CCU Privacy Preferences, 1511 Cravens Avenue, Torrance, CA 90501.

Protecting Your Information, Confidentiality, and Security

Torrance Community Credit Union is committed to protecting your personal information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.

Making Sure Your Information is Accurate

If you are a HomeBanking user, you may review and maintain your information by logging on to HomeBanking and selecting the Address/Email Changes Icon. Otherwise, changes to your account must be made in writing and faxed to us at (310) 782-1732, or toll free at (866) 782-1732, or by uploading your signed request in HomeBanking under eServices, Member Documents, or visit the branch in person. You can also request your information by calling us 1 (310) 618-9111 or toll free at 1 (866) 618-9111, or write to us at Torrance Community Credit Union, P.O. Box 4327, Torrance, CA 90510-4327, or by visiting the Branch at 1511 Cravens Avenue, Torrance CA 90501. You must have a password on your account to perform telephone transactions or to receive account information over the phone.

Children’s Online Privacy Protection Act (“COPPA”) Disclosure

The Children’s Online Privacy Protection Act of 1998 (“COPPA”) restricts the collection, use, or disclosure of Personal Information from and about children under the age of 13 on the internet. Torrance Community Credit Union is committed to protecting the online privacy of the children who visit our Site and complying with COPPA.

In general, our Site is not directed to children under the age of 13 and we request that children under the age of 13 not provide Personal Information through the Site. We do, however make accessible KirbyKangaroo.com for children 13 and under, and ClaimYourYouth.com for children under 18. Please review each of these website’s privacy policies for information regarding COPPA compliance.

We may collect information on domain names, dates and times of visits, and number of page views. This information contains no Personal Information and will only be used to continue to improve the overall value of our Site. We do not knowingly collect, use, or disclose Personal Information from children under 13 on the internet without prior parental consent. Visit the Federal Trade Commission website for more information about COPPA.

Updates to this Policy

This Policy is subject to change at any time. Please review it periodically for revisions. Your use of the Site following these changes means that you accept the revised Policy. Last updated December 11, 2019. 

Contact Us

If you have any questions regarding this Policy please call us 1 (310) 618-9111 or toll free at 1 (866) 618-9111, or write to us at:

Torrance Community Credit Union
P.O. Box 4327
Torrance, CA 90510-4327

Set Your Privacy Choices

Credit union members and the public my receive copies of this notice of privacy practices by contacting the credit union.

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